New Verification system does not work

Having in April the same issue with my old debit card I went to fetch my new debit card at the Blue Route Branch. CAPETOWN

After over an hour of waiting whilst the consultant tapped away at her computer I was assured that my new card was linked to all my accounts and that verification would be easy from then on. Also that all my beneficiaries were loaded.

I changed the pin at the ATM given to me with the card to my normal pin though that too took many attempts.

I logged in today and despite various attempts my verification was denied. I was unable to do my banking.

I am really angry about this situation and not being able to use my on line banking when I want to.

I hope that you can resolve this issue really quickly as I have important banking to do.

It really is unacceptable service and very unprofessional. Do not try to phone me to solve this issue as I am difficult to reach that way due to being with Telkom unless you give me an exact time that you will phone.

Regards

Melinda Trainor.