TC
Timothy C
1 reviews | Active since Sept 2021
30 Sept 2021, 10:27
New unhappy client
I am a very disappointed client in standard bank. I visited the Epping branch. I was assisted by the consultants after waiting 50 mins. I advised the lady that I have made an online booking for two oceans aquarium, my account was debited 5 times. The lady advised me that she will complete a form and I MIGHT get my money back UNACCEPTABLE. MY MONEY AND THAT IS WHAT I MUST HEAR. The lady advised I must speak to the people that I made the booking with. I received confirmation from them that they only received 1 payment.
I am not happy that I have to wait no one sees this as important. Is this how standard bank treat their clients
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Replies (2)
Standard Bank's replyOfficial
01 Oct 2021, 02:21Hello Timothy,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply01 Oct 2021, 02:21
Official
Hello Timothy,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Timothy C's updateReviewer Update
03 Oct 2021, 12:49I have been trying to get hold of someone at the standard bank client resolution centre via email, regarding funds that need to be release the funds that have been pending on my account for the past few days and no1 has even made contact with me.. I have called and every time I get through to someone I get a different answer. I would just like it that the bank see my problem as serious and they need to work on their client service that thay provide. IT IS VERTY DISAPPOINTING THAT THEY TREAT CLIENTS THIS WAY!!
TC
Timothy C's update03 Oct 2021, 12:49
Reviewer Update
I have been trying to get hold of someone at the standard bank client resolution centre via email, regarding funds that need to be release the funds that have been pending on my account for the past few days and no1 has even made contact with me.. I have called and every time I get through to someone I get a different answer. I would just like it that the bank see my problem as serious and they need to work on their client service that thay provide. IT IS VERTY DISAPPOINTING THAT THEY TREAT CLIENTS THIS WAY!!