New Standard Bank Mobile SIM not working

I would like to share my ongoing battle with Standard Bank Mobile in order to get their attention and to caution prospective customers. Briefly, despite having received and activated my new SIM card two weeks ago, the SIM card is still not working. On reporting it, I was informed by their service desk that the SIM card is in fact not activated despite their Website saying it had been activated. In numerous subsequent interactions via phone, Webchat and Facebook I have consistently been told that the matter is being dealt with and that I will be informed of progress. In the absence of a resolution I have now resorted to social media and Hello Peter to bring this to a head.