New Standard Bank card and lost of info for Internet banking

Hi

I had a problem logging into internet banking had to get password reset,

So to my surprise was told that info does not match my username and password – I got a new card last year So finally one of the consultants - call center – informed me this is a new card and must be linked or something to my account – cool then the surprise all my beneficiaries are now gone????

Also, your so-called security questions suck – don’t know how u profile me or what system u use that generates these questions but they are ridiculous ( I understand that you must have checks and balances to protect customers but this is ridiculous the questions are so random

I am a customer of Standard bank for the past 25 years or so I had a Business account for +/- 11 years with you that I closed after very poor service and absolutely no care from your side, you give new customer more value and better cost service than existing customers.

I will now also close my personal account very disappointed in your service and systems/ it is not "moving forward" or "working together" for the customer u are chasing sales not good service. I would be extremely surprised if I get a Human response from any Standard Bank employee that can make a difference, Top Management must start looking at complaints and listen to customers.