RJ
Rodney J
1 reviews | Active since Jul 2017
28 Nov 2023, 14:08
New ******* signon method imposed on Internet Banking customers.
Every few weeks when u signon to YOUR banking profile there is some new BS way of signing on. The one that worked the best for me WAS my fingerprint.
Worked great for years. Now I am told that they've removed my signon options and replaced it with a face sigon. Does that work with my glasses on? No! Also I've been Given a new code to sigon with that sits in my sms folder waiting to be used by the cellphone ***** we already had thr phone.
What he didn't have was my Fingerprints!!!!
I can't imagine people who needed to use their account for something important and then suddenly had to face all this *******.
This is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
28 Nov 2023, 14:09Dear Rodney
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2023, 14:09
Official
Dear Rodney
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
