New Private Banking System is pathetic

The new private banking system is really pathetic and everytime a different person responding to my queries. I submitted a offer to purchase, signed and was told I would receive feedback within 10 working days. I followed today if all in order, then Private Banking responded and said I need to submit a application ? What?????? I asked Private Banking to let a manager contact me...nothing, just being ignored. I am not used to this pathetic service from Standard Bank as I usually received fantastic service when it was the private banker that dealt with applications and not various different people. My private banker always intervene when required but unfortunately he is on leave