New Prestige Customer

I had recently opened a new Standard Bank account and was awarded with their Prestige account(this is their top rated account - apparently). Since day 1 I had problems with their banking app for smartphones and their online banking website. Basically I cannot use it and its incredibly frustrating, as I moved over from FNB(where all these services were working just fine). After numerous phone calls and going into the bank many times, they still can't seem to figure this out. This is not what I expected as a completely new customer. Now they have gone radio silent and looks like they are ignoring me. So far I cannot recommend Standard Bank to any of my friends or family. Very disappointing and on the verge of moving back to FNB. *** 488 384