New Prestige Client - Zero Service

On 20/02/2016 I upgraded my account to Prestige banking and adding my partner on a secondary prestige account. Firstly the system was down for a week and we could only sign the documents on 27/02/2016!!?? Really!!?? Then we received absolutely ZERO Feedback regarding the process or cards being ready for collection etc. After no response still, I sent an email to Chantanell &Liefie Ramatsoma on 14/03/2016 asking what the process status is etc. I got a response from Liefie the same day that she forwarded my mail to my Prestige banker, Thabang. I got no response. I sent another email on 16/03/2016 to ask for any satus on the progress. I received a call from Thabang where she explained that she will get back to me with answers and my cards should arrive in 7 working days, I will receive an sms. 1 APRIL 2016!!!! ZERO sms response anything from anyone!!! BUT MY ACCOUNT WAS ALREADY DEDUCTED WITH THE NEW INCREASED ACCOUNT FEE!!!!! This is the worst service ever!! My previous complaint was about the same branch!!! IF not sorted ASAP I will move every single account, loan etc I have with STANDARD BANK to a different bank!! I'm sorry but I won't be paying for this kind of service!!