MR
Melani R

1 reviews | Active since Dec 2017

17 Jul 2019, 14:50

**** New Online Banking Website Rgistration Process

The new online Banking Website STINKS. It is un-user friendly and not easy to get registered. After a long struggle I got my new StandardBankID created as well as linked my Old Profile Account to the New. Then the next time I logged in the credeantials were gone and I was prompted to put in my old internet banking credentials. Then it logged out my old internet banking credentials. I had to go the branch and get a new ATM Card issued. Now I get logged on with my StandardBankID but there is no way to link my Card. I have tried phoning Customer Care twice but after being on the line for 10minutes dropped off. If registration on the New Online Banking site is so un-user friendly and ****py either fix it or ensure that you have enough calls center agents to handle to volumes of people that battle with the registration in the site.

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Replies (1)
Standard Bank
Standard Bank's reply18 Jul 2019, 05:29
Official
  Dear  Melani
 Thank you for posting a comment.
  
 One of our consultants will be in contact with you as soon as possible.
  
  Regards,
  Complaint Resolution Centre
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