New on line account

Good day<br> <br> I opened a new cheque account on line, i received an sms to come collect the new card. But when i got to the Alberton branch, on Saturday 2nd May i was told i should wait for an consultant. I waited for close to 2 hours, which i didn't mind because it was month end. <br> When it was my turn to see the consultant, i was then told \ i should've gone to the enquiries line