LS
Louise S

1 reviews | Active since Dec 2017

03 Dec 2017, 07:39

New internet banking site

I have been unable to use my internet banking for over a month and no one in standard bank jus able to resolve my problem. IT department in my opinion is a huge black hole into which customers faultblogs disappear. After being with Standard bank for over 30 years I am closing my account today. The service should receive a negative rating.

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Replies (2)
Standard Bank
Standard Bank's reply04 Dec 2017, 05:07
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Dec 2017, 08:22
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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