New Internet Banking Site

Standard bank introduced a New Internet Banking Site, I think as far back as last year. I have been trying to login on this new site but without success. On numerous occasions I contacted their Customer Care Department, only to be told that they cannot help me and that they will submit a Call on their IT Department to resolve the issue. I receive an SMS indicating the call reference number with a Date that the call will be Due on. In each case after the call due date has passed, I contacted them to find out what the problem is. I get told the call has been resolved and closed, when actually nothing has happened. on 28 August I approached by Ban Branch in person and had an interview with their Customer Services Leader who helped me, but the same process was followed again, a new call was submitted and an SMS confirming the call reference number and due date of 08 September was received, I received an email from their Self Service Support and given information that did not help in any way at all. I then approached my Bank Branch again yesterday and was interviewed by the same Customer Services Leader. A new call was submitted and I received an SMS with a new reference number due date