NL
Ntswaki L

1 reviews | Active since Mar 2017

29 Nov 2017, 16:00

New internet banking setup

Great customer service from Siyanda at Standard bank Library Gardens. I went to the branch to link all my accounts to the new internet banking app as I was unable to do so on my own, the call center referred me to the branch. The staff member(Mlambo) was not proficient to assist me and I was tempted to close my accounts. Siyanda intervened to assist me, she took her time to go through my profile and copied all my beneficiaries plus my accounts explaining the reason why I have the challenges with my account. She told me my query will be resolved the following day but within 30 minutes it was resolved. She went the extra mile and that showed passion about her job. Well done Siyanda.

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Replies (1)
Standard Bank
Standard Bank's reply30 Nov 2017, 02:32
Official

Thank you for your posting.


It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Siyanda.

Kind regards

Clint Chetty
Complaint Resolution Centre

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