AB
Ashley B

1 reviews | Active since Aug 2017

08 Aug 2025, 16:44

New Internet Banking for Business

Yesterday I was forced to move over to the new standard bank business online banking platform. I signed in with the same details and lost all my beneficiaries and was unable to make a payment. Luckily the app was still working on my phone, so i managed to pay SARS Paye yesterday. i have since spent hours on the phone trying to get this rectified and nothing, i was just on hold for over and hour. Im trying to run a business and cannot make any payments. If i try switch back to my old internet banking, a pop up comes up asking me to switch to personal banking or to new internet banking and whatever i select, i get kicked out.

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Replies (1)
Standard Bank
Standard Bank's reply08 Aug 2025, 16:54
Official
Dear Ashley, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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