LA
Linda A

1 reviews | Active since Jun 2010

03 Apr 2018, 09:44

New Internet Banking App is *******

Standard Bank - your new Internet Banking app is *******. There is literally no benefit to the customer in using it and it breaks all the time. I was forced to move over to the new internet banking and I hate it. I had to change my internet banking password, the one I've used for 25 years. Today I forgot and entered the old one twice. Then I tried to remember what the new one was and was locked out. Now I have to go to a branch to sort it out!! And my ATM pin is also blocked. This isn't convenient. I think it's time to change banks.

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Replies (2)
Standard Bank
Standard Bank's reply03 Apr 2018, 16:23
Official

Dear Linda

Thank you for posting your comments.

We are looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Apr 2018, 13:51
Official

Dear Linda

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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