New Internet Banking app is junk

It seems that being a customer of a bank for 25 years is a bad decision. The service gets worse year on year.<br> <br> I've not had an issue with the old internet banking app, but the new one is a completely different story.<br> I cannot register or login, without using my login details and card number for a card replaced by the bank more than 3 years ago.<br> <br> The bank cannot help me at all unless I can miraculously remember these details. They can't or won't reset my account. I got my private banker involved to solve it, but she couldn't and quickly gave up. <br> An absolutely hopeless state of affairs. For the last 4 months, I've been unable to even check the balance on my card. <br> <br> Only thing to do about it, is stop using the standard bank card and move onto a bank who's internet banking is actually functional.