New IB site is an absolute joke

Trying to log in to the Internet Banking Site but it is not accepting my password. Therefore only option was to reset the password which i tried. I get to the point where it is supposed to send me the One Time Password to my cellphone but no message ever comes through. I have tried multiple times and to no avail. <br> <br> This is not the first time i have had trouble with the new site for which i sent a mail detailing my grievances but did not get any reply on the mail. The fact that you can deploy a feature that does not work at all is beyond. Why advertise all the new things you can do on the site that you previously had to go into a branch to achieve when the damn site does not work at all. <br> <br> Very disappointing.