New clients bad impression

I have been an Absa client since i opened my first bankn account. My relationship with Standard bank was viamy bond account, i have recently purchased a new place and kept my bond with you.<br> I then had a idea that i would move my account to Standard bank also, i then app**** online for a cheque account with a overdraft as i may need access to funds foe some thing for the new place. <br> I had a chat with Gomotsang Galekhutle from the call centre, sent him all the necessary, and was offered your pristige banking package, i was very impressed but then everything just went straight downhill from there, everything from the call centre was finalised on 11th march 2015, and i was told that my prestige banker Natasha st Clair will contact me, up to today i have not heard anything from Mrs St Claire of the Milnerton, Cape Town branch even after i have sent her a email requesting some assistance or feed back, nor have i received any cards or requests to collect them. I am very disturb by the level of service that i have received and is wondering if this is what prestige banking is like as a standard bank client.<br> I would like to get everything finalised and sort during this week.<br> HELP