New cheque card

Good day

In April I app**** for a new cheque card as I sat on my current one and it wasn't working effectively, they standard bank deducted the required amount and a new card was made, I received a call from a lady from South Gate Standard Bank saying my card is available a few weeks later, unfortunately I was in the vaal as my mother had passed on, I told the lady I will be this side for some time and will collect the card upon my return. I went to the Branch in July after finalising things in the vaal, the consultant told me the card was returned not sure where but because I did not collect on time, I explained to the guy and he said he logged a special request for the card to be returned to the branch and I will get a call for collection again. Till this day I do not have a new cheque card, I am astonished by the service I am getting from standard bank.