SP
Stephen P

1 reviews | Active since Jan 2016

14 Jan 2016, 11:51

New cellphone number info still not updated

I have had a new cellphone number for months now, and I have been into the branch on many occasions to update my details so that I can make payments (OTP is still being send to my old number). It is ridiculous that I need 2 phones in order to make a payment. I want to sell my old phone, but not if the new owner is going to get notified of my every banking transaction. Please can we sort this out once and for all.

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Replies (1)
Standard Bank
Standard Bank's reply15 Jan 2016, 09:57
Official
Hello StevieP,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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