New cdard STILL not working.

I've had a Standardbank account for a while now, ever since I've had the card it has always declined when I swipe. So I always had to withdraw money even when there's no atm near ,so I dealt with that inconvenience every time I needed to use money. I went to Westgate branch to tell of my problem, the lady that was assisting me just gave me a new card without asking any questions, I had to ask her if i'm gonna be charged for the card and she said yes, I told her to give me the old card back as I don't have R125 to spare and she said it's too late. On Thursday I tried swiping with the new card and to my shock and embarrassment the NEW CARD DECLINED. Can this be sorted out please because I do not have time to go to the branch again. I logged a complaint for being charged for the old card and now the new card is doing the same thing...i better not be charged for standard bank's mess....I need my money back a new card that actually works.