New card given to someone else & money withdraw

I received an SMS on 24th , saying my new card was ready for collection. I did not go due to my busy schedule. I then viewed my statement online on the 5th August 2015 ,a transaction of R 2000 was done , cash withdrawal from a CARD I DID NOT PICK UP. This arose suspicion. <br> <br> I phoned the call center to report and ref no.***. Call center advised that a card number used belonged to a card I DID NOT PICK UP.I then went to Boulders branch and was basically treated like a suspect. Fast forward a couple of days later they called me apologizing, saying that they gave my card to someone else erroneously. I need to know the following<br> <br> What ID was provided and what this was checked against? What proof of address was provided and what this was checked against? What security questions were asked to make sure the holder of the above is the owner of the acc? My personal information was accessed by someone else & in terms of the POPI ACT Standard bank was meant to safeguard it. How did the person know what my daily limit was? Why are they not investigating the employee? Why was my 2nd card sent BACK TO THE SAME branch after I objected. <br> <br> I have a whole list of Qs that wont fit in here.<br>