New card...due to surname change

<p>I ordered a new card and paid for it and went back after 3 weeks after not receiving any mail to say the card has arrived...I never received a phone call to say my card is there and neither did I get an email...Now I must pay again to order a card. ..I can understand coming 2 months later...and that branch of in briardale is the most ridiculous branch I have ever been too...Their service is disgusting...They are so unorganised ,now I refuse to pay for the card again...I think it's just best I change banks...but to head office make a change in the management in briardale. ..</p>