GM
Gerhard M
1 reviews | Active since Dec 2013
20 Jun 2025, 10:40
New Card
Good Morning
On the 11th of June I had a call from Standard Bank advising me that my bank card have been compromised and they stopped the card.
They promised me that my new card will arrive between 5 to 7 workdays. That have since lapsed.
This is not the first time it have happened I have been awaiting a new card from a previous card replacement for almost 2 years and have been using a temporary card.
Next week I have a lot of payment to be done and I still don't have a card so it seems I'm going to have to go to the bank to get a temporary card again and it costs money.
Please Kimdly advise
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 Jun 2025, 10:42Good day Gerhard,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2025, 10:42
Official
Good day Gerhard,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
GM
Gerhard M's updateReviewer Update
20 Jun 2025, 11:33Thank you for the reply.
You're help would be much appreciated because next week is a busy week for me and I need a card urgently
You're help would be much appreciated because next week is a busy week for me and I need a card urgently
GM
Gerhard M's update20 Jun 2025, 11:33
Reviewer Update
Thank you for the reply.
You're help would be much appreciated because next week is a busy week for me and I need a card urgently
You're help would be much appreciated because next week is a busy week for me and I need a card urgently
Standard Bank's replyOfficial
20 Jun 2025, 13:40Dear Gerhard,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2025, 13:40
Official
Dear Gerhard,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Jun 2025, 10:13Good day Gerhard,
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply25 Jun 2025, 10:13
Official
Good day Gerhard,
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***