New Business Banking Account Application No Response

Absolutely poor service for a person requesting a new business bank account. The website has a fantastic process to apply and then send the document to Standard Bank.

All of the above was done on 28 December and to date (4 January) I did not receive any callback. If you call the contact center NO-ONE is available to assist with the status. They just ask a standard question "What is your closest branch?". After holding the line for more than 5 minutes for 5 times already, I am just redirected back to the main call center, going around in circles.

I have a reference number but no one on the call center I've spoken to knows what to do with the reference number.

I also can't contact the branch directly and can't find contact details for the branch. Why should I call a call center that doesn't even know how to redirect me to a branch successfully if the branch should do the application? So much red tape in this process that is not even functioning properly.

If this is the service received as a customer trying to apply for a business account I can't imagine what the service would be as an actual customer.