JS
Jo S
1 reviews | Active since Jun 2020
02 Aug 2025, 13:26
New bank fee just SNEAKED in to my Standard Bank Account? SHOCKING
What is this Mysterious Fee for "mu primary sms" which I have NEVER signed up for, or requested, or was in my original agreement. It just appeared. Sorry, for a financial institution to just sneak this in is pretty dishonest and that is not something you would expect or desire from your bank. I may have been paying this fee, without my knowledge, for some time
fee: mu primary sms R47.70 ## July 2025 fee: mu primary sms R41.85 June fee: mu primary sms R47.25 May fee: mu primary sms R40.50 April fee: mu primary sms R55.80 March
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Aug 2025, 13:34Dear Jo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2025, 13:34
Official
Dear Jo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
JS
Jo S's updateReviewer Update
02 Aug 2025, 13:55Thank you, I await your communication
JS
Jo S's update02 Aug 2025, 13:55
Reviewer Update
Thank you, I await your communication