New bank cards

I recently lost my bank cards and required replacement of the 2 cards. I'm currently under standard bank's private banking young professionals package. I was told that my cards had been delivered to Boksburg I then phoned and asked why this was the case and was then told they would be sent to the eastgate branch. I them received an sms saying that they arrived at the eastgate branch. I drive today to go fetch the cards and then get told by security that the eastgate branch no longer exists and that the branch has moved to somewhere in Bedfordview. I phone the standard bank customer line trying to find the new branch. The lady on the other end attempts to contact the standard bank eastgate suite and her answer to me is that they haven't answered the phone. As if this is a solution. I begin to anger demanding she find where my cards are. I spend 17 minutes exactly on the phone and get told I will be called back within 5 minutes of the whereabouts of the cards. It's been hours and I have received no feedback. There handling of the situation has been a complete joke and I highly suggest not to go onto their young professionals service. They completely inconvenienced me and I have no clue how I am meant to get my cards now.