New bank cards

It is taking over a year and half for Standard Bank to deliver me my new prestige bank cards. I have already requested about 5 times to have them sent to me. At about a year since I was upgraded, my prestige bank manager informed me that the reason for the delay was because my proof of residence was not up to date. I then emailed her my proof of residence and copy of id. They then said that the emails the crashed and that i must resend which i did. A week or two later they did not acknowledge receiving them and told me to go to the branch to go in. Eventually someone phoned me to say that they have and all is in order, and that they will now deliver my cards (even though it was the wrong branch across the road). A week ago someone phoned to see if i am still happy. I said no because my cards are still not ready, As of today I am getting no feedback and still have no cards which i am paying extra for from my previous check account. My current cards also do not work with the chip and it is embarrassing to try and use them as it takes a lot of attempts