MS
Marius S

1 reviews | Active since Nov 2009

20 Dec 2023, 16:23

New ATM technology prove to be less reliable

Brand new ATMs proof to be less reliable. Standard Bank installed new ATM at Eldoraigne Village shopping center. I have not been able to withdraw money there since it was installed. Fitts there was no notes then money dispensed was retracted only to be told there is no notes and not bern able to withdraw any funds due to daily limit - attempted withdrawal

0
Replies (3)
Standard Bank
Standard Bank's reply20 Dec 2023, 16:39
Official
Dear Marius 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Dec 2023, 15:31
Official
Dear Marius

Our team just attempted to call you but was unable.

Please let us know the best time to reach you.

Eagerly awaiting your reply.
 
Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply22 Dec 2023, 11:59
Official
Dear Marius

We appreciate you taking our call.

Our team has confirmed that this matter has been addressed.

Our sincere apologies for the inconvenience experienced.

Have a great day further.
 
Kindest regards
Standard Bank Hello Peter Team 
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