New Application Home Loan No Feed Back 2 weeks

<p>Myself and my husband took out a joint home loan with Standard bank as he is a loyal standard bank client and this is the first time that we are applying for a home loan. We have sent all required documents to standard bank which includes the offer to purchase last week Tuesday. On Thursday my husband contacted the home loan department and they advised him that "he" should have contacted them to confirm if they have received the documents therefore they closed the application and they have to re open the application which will take 24-48 hours before a consultant will contact us. This week Tuesday My husband went in to the branch to follow up and they advise the application still needs to be processed standard bank will contact him as in yesterday or today (NO FEEDBACK RECEIVED) Today I decided to contact standard bank cause as an employee business banker at (anonymous bank) this is unacceptable you dont give a client a turn around time and dont keep up to your promise. The lady that assisted me advised they still need to process the application this song has been sung for 2 weeks now and she promised me by monday they will most definately contact us as she has escalated this query. This is not good service at I hope this will be taken as an urgent escalation and we will be contacted as soon as possible and have this disaster resolve as promtly as possible. When I googled standard banks reviews from other clients they were very good but my experience with standard bank home loans customer service and feedback has really been very disappointing.</p>