1 reviews | Active since Apr 2018
NEW AGE ****S!!!
New Age ****s!!!! It may be that all Financial institutions take the same approach that Standard Bank does in their methods of getting 3rd party ****s to collect your vehicle should you default on payments ....but its the right of the consumers to know what to expect should life take an uncertain turn.
over the last 6 months my business has experienced financially difficult times causing me to delay on payments however little did i know that my financial partner Standard bank took no time is ensuring my vehicle collections was handed over to external companies that where sure to get your vehicle at any cost.
I had defaulted in my payment and 3 months came quicker than I wished, I was called by the external agent employed by standard bank whom was more than understanding and compassionate , I then kept contact with him because i respected the rule that bills need to be paid. Understanding my situation he allowed me grace within his power, until he was over ridden by another collection agent that contacted me insisting collection of the car that very day and argued with me irrespective of me saying that an arrangement for collection was made for the Monday. I had explained that payments where delayed from my company and would come in by Monday and that I needed more time but was told that that it is not going to happen and that they coming to collect my car, I was with my family at a function and had to leave. The stress and pain this has caused my family and myself because we feared or imagined that we would be visited by ****s, ready to take my car was too much to bear.
I comp**** to the 1 st gentleman that called as he was understanding but when i received the second call by a competitor collection agent that tried to override his call and proceeded to institute the collection it was then that i decided never to deal with Vehicle and asset financial ever again in any of my future dealings and that I would rather save up and buy a car cash than ever let a bank threaten me or my family over a car.
As promised I am able to now make the payments on my car but want to really ask that in these times and though economic climate, People need to take care and know what you signing when you get into any credit contract.
New Age ****gery ...well done standard bank...I have my business account and several personal accounts with your private banking suit and I will ensure that my business is moved elsewhere, BUT guess all Banks are the same.
My message is simple ...understand the consequences should you sign for credit.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
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Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
We really appreciate the fact that you brought this incident to our attention.
Feedback of this nature although regrettable is always appreciated as it allows us an opportunity to improve and rectify our customer service standards.
We had a look into this matter with our external vendors and also placed corrective measures to ensure that such incidents is not repeated in future.
We humbly apologise for the manner in which you dealt with thus far.
Kind regards
Complaint Resolution Centre
***
*** (fax)
We really appreciate the fact that you brought this incident to our attention.
Feedback of this nature although regrettable is always appreciated as it allows us an opportunity to improve and rectify our customer service standards.
We had a look into this matter with our external vendors and also placed corrective measures to ensure that such incidents is not repeated in future.
We humbly apologise for the manner in which you dealt with thus far.
Kind regards
Complaint Resolution Centre
***
*** (fax)
