aD
akhe D

1 reviews | Active since May 2012

16 May 2016, 10:08

New Accounts

<p>So standard bank came to our work place to encourage employees to open up accounts with them as our compnay had certain packages with benefits for us, and i decided to stick to my FNB because people that bank with standard bank were complaining about how ******* they are. I decided to give them a benefit of the doubt and app**** online for a new account, to my suprise it was accepted and i was given an account number *** and prompted to send 3 payslips to *** and told to wait 2 days for an sms... NOTHING. i call the call centre and i get placed on hold "please hold i want to check something" suddenly im back to the IVR having to press 5 or press whatever, i was just blindly transferred, then i get to the next department (spoke to a very helpful lady) then she had to transfer me elsewhere but at least she had the decency to tell me... then spoke to some guy in sales who sounded half asleep and uninterested. nonetheless i was told to just wait for a call because my account doesnt exist & i shouldnt worry that i sent my payslips to God knows where... can someone call me and tell me what is going on?? and make sure that its someone with an IQ above room temperature. really not impressed ALREADY!!! and this is just STARTING an account. Good grief man</p>

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Replies (3)
Standard Bank
Standard Bank's reply16 May 2016, 12:59
Official
Dear Akhe Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter will be assigned to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply17 May 2016, 09:26
Official
Thank you for bringing your concerns to our attention. Your concerns have been escalated to our management team. We appreciate your patience and understanding. Kind regards Zeenath Hassen Complaint Resolution Centre *** ***
aD
akhe D's update19 May 2016, 07:05
Reviewer Update
I have been emailing and contacting you guys but I cannot reach any of you. please can I have something sent to me in writing that I can forward to my employer so I can get paid in to that account next week. I am not going to the branch I don't have that kind of time and I registered online for a reason. I need that today please.