New account frozen

I am extremely disappointed and frustrated with this bank, I moved my savings from a different bank to Standard Bank. I then received a call to say we are freezing your account because of the amount it received I then explained that I’m the one that made that payment but the agent that called told me to go to the bank I transferred money from. It is appalling that I have been denied access to my own money despite having made the payment in question.This undermines the trust and faith I had since I just opened an account with you guys just last week. To top it up the number I was called by is not callable, then your customer care number just plays music with no agent assistance. I totally regret opening an account with Standard Bank. My house is dark there’s no electricity while my money is locked.