JK
Jeroen K

1 reviews | Active since Nov 2017

27 Mar 2019, 11:22

New account blocked.

App**** for an account with standard bank last year. Went to collect the card with all paperwork and a certified ID copy. The ID copy was not accepted. Fine. When i finally had found my ID i went back FICA'd the account but the card had been destroyed. The branch would order me a new card.

6 weeks later after having just spent an our on the phone, i find out that i now have 2 standard bank cheque accounts, 2 cards and both are blocked. Clearwater do not answer their phones, and i do not have the time to drive up and down to the branch all the time.

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2019, 11:50
Official
 Hi Jeroen

Thank you for posting a comment.

One of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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JK
Jeroen K's update28 Mar 2019, 09:09
Reviewer Update
Hi, Will this be today still?