BN
Bianca N

1 reviews | Active since Oct 2013

30 Sept 2015, 12:18

New Account

I opened a new cheque account on 23 September via the internet and received an SMS stating my account has been approved, I will receive a call from their courier company for card delivery. I call on Standard Bank again on 28 September to confirm when am I receiving my card but got different stories from various consultants, I then called UTI and they confirmed they dont have the card as yet.<br> <br> I called again on 30 September and i was told by a different consultant that the card was dispatched on 28 September to their courier company but when I called UTI they told me that the card is not with them and they are experiencing data issues so does Standard Bank and they suppose to inform their clients about the issues but I was not informed of any issues.<br> <br> I was desperate for the card because my salary is suppose to be paid into my account therefore costed me to leave work and go to a branch in Woodmead for a temporary card and they are the worse branch ever, I spent over 2 hours in ques!!!!!!<br> <br> I am a new customer to Standard Bank but the service I received is pathetic.<br> <br> I still dont know when I am going to receive my cheque card.<br> <br> Unhappy new customer

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Replies (1)
Standard Bank
Standard Bank's reply01 Oct 2015, 08:00
Official
Hello BiancaN30,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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