AS
Amritha S

1 reviews | Active since Jan 2020

09 Jan 2020, 06:53

New account

I have just opened an account, have not even received my card as yet and have already decided to take my business elsewhere. I have never been this disappointed with customer service in my life. My account was opened with the incorrect contact number, I called customer services and was told that I need to go into the bank. I have already been to the bank twice in my attempt to open this account and now need to go a third time. Talk about an inconvenience. How am I even supposed to know when my card arrives at the branch if the consultant put in the incorrect telephone number?

0
Replies (1)
Standard Bank
Standard Bank's reply11 Jan 2020, 05:27
Official
Hello Amritha, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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