1 reviews | Active since May 2016

19 Sept 2016, 17:55

New Account

<p>Hi, </p> <p> </p> <p>On Saturday I went to you Branch at the Glen to open a new account. I think the gentlemen mentioned that he would have to reopen my old account or something along those lines. I said cool. He offered me an Elite account. After doing some research, my earnings of just over R55k probably entitles me to something closer to private banking i'm sure. I was also told I would receive a call today to do my debit or switching and he would or my card. No Call! Also, no idea why it just couldn't be done on Saturday. I was actually told on Saturday that I could pop into a branch close by during the week to finalise that, it was only when I said I don't have time for that did he advise that he will call me. Point being, I will probably not be moving to Standard Bank due to this. Just thought you should know before I login to your competitors website and open my account on the net. </p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2016, 13:34
Official

Good day 

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Sept 2016, 12:08
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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