WK
Willem K
1 reviews | Active since Jul 2021
05 Oct 2025, 18:45
Never use standerbank home loan poor service
Good day
I have a home loan from 2021 from standerbank Home loan i have missed a payment on 1st of June 2025 there contact me on the 1st Oct 2025 to make i payment arrangement i immediately contact the free home loan department number make a payment arrangement...
And ask them to please Load a debit order so there advice me to email a confirmation letter to them and supply me with 2 different different emails i wait now from wensday 02 of October 2025
I have email them again on Friday with no response standerbank customer service is poor and not help fully
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Oct 2025, 07:06Dear Willem,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2025, 07:06
Official
Dear Willem,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Oct 2025, 16:04Good day Willem,
Thank you for taking our call and advising that the matter has been resolved.
Should you require any further assistance, please feel free to reach out to us.
Wishing you a lovely day further!
Thank you for taking our call and advising that the matter has been resolved.
Should you require any further assistance, please feel free to reach out to us.
Wishing you a lovely day further!
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2025, 16:04
Official
Good day Willem,
Thank you for taking our call and advising that the matter has been resolved.
Should you require any further assistance, please feel free to reach out to us.
Wishing you a lovely day further!
Thank you for taking our call and advising that the matter has been resolved.
Should you require any further assistance, please feel free to reach out to us.
Wishing you a lovely day further!
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***