WK
Willem K
1 reviews | Active since Oct 2023
04 Dec 2023, 18:04
Never use standerbank
I will never recommend to use KEYWEST branch as I have done a upgrade from a mimo to Mimo plus and the lady inform me that there is no charges for the UACCOUNT this is not the 1st time I have a isue like this now there dont want to refund me the charges as there provide me with rong details of product
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Dec 2023, 20:16Dear Willem,
We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
One of our friendly bankers will contact you as we look forward to resolving your concerns and serving you better in the future.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
One of our friendly bankers will contact you as we look forward to resolving your concerns and serving you better in the future.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Dec 2023, 20:16
Official
Dear Willem,
We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
One of our friendly bankers will contact you as we look forward to resolving your concerns and serving you better in the future.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
One of our friendly bankers will contact you as we look forward to resolving your concerns and serving you better in the future.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
06 Dec 2023, 14:54Hi Willem
We appreciate you taking our call. We will follow up with the branch as instructed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We appreciate you taking our call. We will follow up with the branch as instructed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Standard Bank's reply06 Dec 2023, 14:54
Official
Hi Willem
We appreciate you taking our call. We will follow up with the branch as instructed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We appreciate you taking our call. We will follow up with the branch as instructed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
WK
Willem K's updateReviewer Update
07 Dec 2023, 17:36Good thanks
As I'm still waiting for my refund as of the False info regarding this UACCOUNT as I'm very unhappy that I haven't receive it
As I'm still waiting for my refund as of the False info regarding this UACCOUNT as I'm very unhappy that I haven't receive it
WK
Willem K's update07 Dec 2023, 17:36
Reviewer Update
Good thanks
As I'm still waiting for my refund as of the False info regarding this UACCOUNT as I'm very unhappy that I haven't receive it
As I'm still waiting for my refund as of the False info regarding this UACCOUNT as I'm very unhappy that I haven't receive it
Standard Bank's replyOfficial
07 Dec 2023, 17:46Dear Willem
Thank you for getting back to us, we have requested an update on this matter and have requested our agent to provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us, we have requested an update on this matter and have requested our agent to provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply07 Dec 2023, 17:46
Official
Dear Willem
Thank you for getting back to us, we have requested an update on this matter and have requested our agent to provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us, we have requested an update on this matter and have requested our agent to provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***