Never use standard bank

I have a loan with standard bank, in May I app**** for payment holiday which was approved, I was later retrenched from work and I app**** for life insurance in October which was approved for 12 months, now I’m getting calls from standard telling me that my loan is in arrears when I ask how they don’t have an explanation as my insurance was for 12 months. Can someone at standard bank please fix this mess I have my own problems of being retrenched and I don’t need another stress caused by standard bank because of their incompetence. This is the second time I’m complaining about their incompetence hope this time something will be done, not send an email from an *********** Natascha Tiflin who doesn’t make a follow up.