RD
Rina D

1 reviews | Active since Feb 2020

18 Feb 2020, 15:56

NEVER TRY TO CLOSE YOUR ACCOUNT/CREDIT CARD

Receiving 2 calls daily for the past 4 months I am absolutely disgusted that Standard Bank is not able to close my credit card. They supp**** me with a settlement amount, I paid it in full, now apparently they found old cards (according to my knowledge and supported by emails, that the accounts was merged into one account) that is still outstanding. And after speaking to 20+ persons and telling the same story repeatedly Standard bank is still unable to resolve my issue. I have screenshots of calls on a daily basis, and I have requested Standard Bank to go back to their recordings as indicated by the representative every time, but they are just not willing to do so! I am so fed up with this! Then going on to the website to find a telephone number to contact the Manager of Tyger Valley Branch and the Main Branch in Johannesburg says: How do you spell that? I cannot give you a number but I can connect you - to no avail! After being a business and private customer of Standard Bank for the past 23 years and actually proud of being a Standard Bank customer I am sad to say - STAY AWAY! STANDARD BANK IS NOT ABLE TO CLOSE AN ACCOUNT LET ALONE A CREDIT CARD ACCOUNT!

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Replies (1)
Standard Bank
Standard Bank's reply19 Feb 2020, 17:21
Official
Hello Rina
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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