RR
Reese R

1 reviews | Active since Feb 2015

01 Feb 2025, 13:03

Never take a loan from Standard Bank

I had a term load which I paid of with the last installment in January. After the installment went through on the 25th, I contacted Standard Bank to ask them to close the account. The person I spoke to said that he couldn't close the account as the installment is not yet reflecting. I asked him about the interest, service and insurance premium as I dont want that to be deducted and then I must pay more to which he responded that it would automatically stop. It did not automatically stop since last week an amount of R104 was deducted for interest now making my paid of loan unpaid again. I then transferred this amount. Now two insurance fees were deducted and two service fees were deducted leaving me, once again paid off loan with a negative balance of R91. I phoned Standard Bank once more. The lady stated that the debit orders will only stop after I phone to cancel and once I have a R0 balance. If I dont stop the account on a negative balance I will have to keep paying interest, insurance and service fees. This now means I have to pay now, keep checking my account until the value is R0 and then phone again to ask a 3rd time to close the account. If I don't stop the account in 5 seconds (before the interest, service fee and insurance goes off again) this cycle begins all over. Further more Standard bank registered a settlement order which is more than the actual current outstanding amount thats in my account. I'm being ******!

0
Replies (4)
Standard Bank
Standard Bank's reply01 Feb 2025, 13:08
Official
Dear Reese L

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply03 Feb 2025, 12:36
Official
We would like to thank you for giving us the opportunity to address your matter. We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards,
Standard Bank Hello Peter Team 
***
RR
Reese R's update22 Apr 2025, 15:50
Reviewer Update
I would like to provide an update on this matter. After raising my concerns, Vodacom assigned an agent to assist me directly. I was informed that, although I had requested a settlement amount earlier, it had expired by the time the actual settlement process was completed. Without a valid settlement request in place, the system does not automatically initiate the closing of services.
Fortunately, the assigned agent guided me through the entire process, ensuring all the necessary steps were completed without requiring constant follow-up from my side. Thanks to their assistance, the issue has now been fully resolved, and I appreciate the support provided in the end.
Standard Bank
Standard Bank's reply23 Apr 2025, 07:15
Official
Good day Reese, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
***