mM
mmangweni M

1 reviews | Active since Aug 2012

05 May 2016, 09:05

Never take a Home Loan for a Development at Standard Bank

Early last year, my bond for a new development was approved with an installment of about 4.5k per month with a 9.75% interest (prime rate) . The development was due for completion in March 2016. In February, during the registration process, I was re-quoted at 12.5% interest and my new installment is now about 6k a month. It was a bit late for me to "shop around" for a better deal. I was trapped into this ********** deal cause I had paid a deposit to secure the house and cancelled my lease etc., I had to continue with the deal. Sneaky, biggest bank by assets, very sneaky. Congrats on the *******.

0
Replies (3)
Standard Bank
Standard Bank's reply05 May 2016, 12:57
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply16 May 2016, 06:21
Official
Emailed customer feedback. Thank you for allowing us an opportunity to address your complaint. We value your feedback and continuous support. Kind regards Complaint Resolution Centre *** *** (fax) ***
mM
mmangweni M's update16 May 2016, 08:43
Reviewer Update
Thank you Olla Letsoalo for your efforts in resolving this issue - I had really given up on the bank. I appreciate the constant communication/update, thoroughly explaining the reasons for this, and the time taken was quite quicker than expected as well and finally being able to resolve and requote me. Thank you.