Never Return to Stannic

<p>I had an accident on the 17th March 2017. My car was a write off. My first experience with standard bank vehicle finance left me frustrated. I received the settlement figure for my husbands vehicle which was not involved in the accident but not my vehicle. Fortunately, Outsurance has an absolutely handson and exemplary team of people who are well versed with the products they sell as well as AWESOME People s****s. Their first priority is to ensure that the correct processes are followed in order to expedite everything. Stannic were paid off on the 27th March 2017. I had not heard from the Stannic Team, particulary the "insurance claim" team. I received a call from a lady on the 4th April at 5pm. I requested that she please call me back the next day since I was in a strategy session until 6pm that evening. When I did not receive a call from her I contacted the lady who had prepard the settlement letter. I sent this lady an email requesting to speak to an individual who could assist me with my shortfall so that we could move forward with this. I only received a call back on the evening of the 11th April from a lady from the insurance claims department.. When I called her back that next day, her attitude on the the telephone as well as her people s****s left much to be desired and made me wonder how she was employed at Stannic. I requested to speak to a manager. She indicated she would leave him a message to call me because he was in a meeting. I called back 3 times but did not speak to him because he was in meetings, at this stage I realised that I was put off by the lady who I had spoken to. Consequently, I received a call from the manager this(18/04) morning who indicated that he only received the message late on thursday. His attitude was of such disinterest. He was not interested in resolving the situation. He did not discuss the available options or a proposed payment plan or what I could and could not do. This left me realising that he did not understand the product or the job he was doing. His people s****s were atrocious. I now understand why Standard Bank is NOT the bank of choice. They have a bunch of people who are not just *********** but are also not interested in the reputation of the bank. Senior members of a company lead by example and Standard Bank certainly has their example in a place where it will not touch peopl. I will definitely not return to them for anything and hope other people do the same if they have had similar experiences. </p>