MN
Mary N

1 reviews | Active since Feb 2020

27 Aug 2021, 11:54

Never nominate Standard Bank Estate as your Executor

Never nominate Standard Bank Wills and Trusts as your executor, consider your loved ones, you will be leaving behind, I mean dealing with loss and grief it's a nightmare on it's own, imagine having to deal with Standard Bank Estate incompetence, the anger, frustration and pain your loved ones will sufferer ,I mean terms, concepts, and processes in managing a deceased estate is foreign to most of us, all we want and expect is reliable, informative and quick service performed with empathy, Standard Bank Trust definitely does not offer that.It's been over a year now since we have lost my Dad, dealing with this *********** deceased estate, the 1st blow was dealing with an *********** administrator Chicco Mtshali, who could not read and correctly interpret my late Father's Will, from there it has been a journey of always finding things not done correctly or not even done at all, simply things like closing my late Father's Bank account, transferring available funds to the estate account,my late Father's Bank accounts is just a tip of the iceberg, you don't want me to get started with His property issues, funds are taken out from the estate account without proper channels followed, these absolutely no urgency in finalising the estate, despite numerous interventions, lack of proper communication and no accountability whatsoever. I have always admired my Dad , approved so many things He did,trusted His judgment, however Him nomination Standard Bank Trust as His executor is not one of His best decision, I don't blame He did not know, the good thing I now know better, Standard Bank Trust it's not a trust deceased estate I will nominate or appoint as my executor.

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Replies (4)
Standard Bank
Standard Bank's reply28 Aug 2021, 02:00
Official
 Hello  Mary Musa 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards
 Complaint Resolution Centre
 *** *** (fax)
 *** 
MN
Mary N's update02 Nov 2021, 09:48
Reviewer Update
3 months later, status of my late Father's Estate has not changed, I still don't recommend Standard Bank Deceased Estate to anyone, people please do your proper research when you want to appoint an organization to be your Estate executor, but please spare your family pain and misery do not appoint Standard Bank Trust, they are very ***********, they don't know what they are doing, and worst if you administrator is Chicco Mtshali a very conniving person.
MN
Mary N's update02 Nov 2021, 09:52
Reviewer Update
Oh we still don't have an appointed executor, interesting hey,yep that Standard Bank Trust for you.
MN
Mary N's update06 Sept 2022, 10:10
Reviewer Update
1 year after my review of Standard Bank Trust, nothing has changed, we still don't have an appointed Executor, nor estate officer, worse no communication from anyone from Standard Bank Trust, they are just sitting with my late Father's file, doing nothing with it, getting paid to do nothing , I wonder how Standard Bank Trus conducts performance appraisal, how can someone sit with a file, doing nothing with it , it's been 2 years since my Dad passed away, His estate is no way near being wind up. Please do not nominate Standard Bank Trust as your estate Executor, you will be failing your Family and loved ones.