Never moving forward!

To call standard bank from the uk costs me £90 per 10 min! As its £3.00 a min. I've called a few times and have had no help and am on hold for ages and then passed around just to cost me more. I've had to resort to emails which may not be costing me anything but my patience, even asked my dad to go into branch to try see if it would help. All I got was an email from a consultant with the forms I needed to fill in. And the forms were open to interpretation as to where you should sign.

All I want to do is close my RCL that I've had for years. I'm tired of the dishonest unhelpful service. Its costing me money to have a loan open that I've paid off and not using but then get charged the full repayment amounts a few months after paying it off. Disgusting!

I'm done and want out! Investing my money with this shoddy bank or asking this bank to help me manage or grow is hell!