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Lizel L
1 reviews | Active since Aug 2020
10 Aug 2020, 16:59
NEVER make use of Standard Bank for an Attorneys Trust Account!
NEVER EVER EVER make use of Standard Bank for an Attorneys Trust Account. Since opening the account I had problems. The bank charges were deducted from my trust account instead of my business account, despite requesting my so-called business banker THREE TIMES to correct it. Fees and interest for the Law Society are being deducted from my trust account, despite their being no interest payable to the Law Society, as there is NO MONEY IN MY TRUST ACCOUNT.
PATHETIC to say the least. Such a so-called business banker (Whitney Marera from the Menlyn Park branch) is an embarrassment to the banking industry and causes me embarrassment at the Law Society.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
10 Aug 2020, 18:23Hello Lizel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Aug 2020, 18:23
Official
Hello Lizel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
Standard Bank's replyOfficial
31 Aug 2020, 10:53Dear Lizel de Lange
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Aug 2020, 10:53
Official
Dear Lizel de Lange
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
