never got a feedback from the branch manager......

Thursday the 15th of October 2015 at around afternoon I deposited an amount of R1000.00 at the ATM however the ATM switched off while depositing ..I went into the branch for assistance ,however the reception was very rude and unhelpfull ..she told me I am not the only one to experience such a problem as a customer I don't want to be told such things as I deserve to be treated with respect and dignity, I finally got assisted by the branch manager who logged a case ref no *** he assisted me well but however he has not gotten back to me since that day ..I believe that feedback is of outmost important in the service industry ...i do not know how far my query is .I am very disappointed with the level of service provided by standard bank they have completely lost or have no values relating to their customers .very disappointed .