NL
Nic L

1 reviews | Active since Sept 2022

19 Sept 2022, 12:42

Never give Standard Bank executorship over a Late Estate

If I could give 0 stars I would.

If I can give any opinion on a Late Estate, NEVER NEVER let a bank become your executor, especially not Standard Bank. A simple estate has taken over 2 and half years to wrap up, while in the mean time they charge you bank charges every month on the Late Estate Bank Account!

When you ask for communication, either that person has left, gone on maternity leave or "someone will get back to you" is their response.

0
Replies (3)
Standard Bank
Standard Bank's reply19 Sept 2022, 12:54
Official
Dear Nic Labuschagne, 

This is not the level of service we strive for. We understand your frustration and are here to help. 

We have escalated the matter to our Estate & Trust team. 

Our team will be in touch to provide you with an update. 

Kindest regards, 
Standard Bank Hello Peter Team
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NL
Nic L's update26 Sept 2022, 05:42
Reviewer Update
Hi Standard Bank

Thank you for your quick response, but unfortunately nothing has happened as yet. I received yet another e-mail to say "someone is working on it and will contact you shortly" It is now 6 days later.
Standard Bank
Standard Bank's reply26 Sept 2022, 07:52
Official
Good Morning Nic

We sincerely apologize for the delay in resolving this matter.

We will follow up with our team and we will be in touch with further feedback.


Kindest regards
Standard Bank Hello Peter Team
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