CP
Claire P

1 reviews | Active since Jan 2018

26 Jan 2018, 14:17

NEVER EVER OPEN A STANDARD BANK ACCOUNT

In April 2012 I opened a Standard bank credit card which was paid off and closed in April 2016. The following month I bought a house having an excellent credit rating. In May 2017 I started getting calls from MBD debt collection about 5 to 7 times a day. At first I laughed it off saying I didn't know what they were talking about (I really didn't) and after a few weeks of being harassed I printed a credit report to find that that account had been reopened saying I owe R1200 (the original discount they had offered me for paying it off early). LONG story short and months of calls, stress and emails I discovered standard bank had changed debt collection companies and somehow I got involved in the mix. After MONTHS and finally threatening lawyers I got an apology letter from Standard bank and a promise that I will stop being harassed and the account closed. This year I attempt to get a cellphone contract to find that instead of REMOVING the account from my name they wrote it off as bad debt so I have a judgement against my name and cannot access ANY credit. I have CALLED and CALLED, emailed countless times, been put through to managers and cut off, called the call center who cant help me. I will NEVER EVER have anything to do with standard bank again but what do I do in the meantime???

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Replies (2)
Standard Bank
Standard Bank's reply26 Jan 2018, 14:24
Official

Thank you for posting your comments.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Feb 2018, 09:00
Official

Dear Claire Du Plooy

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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